Mobile Money Support Officer- job opportunity in ZambiaFull Time

Go on the field to conduct surveys/focus groups discussions to collect mobile money related data to fill information gaps and support future expansion plans Meet with field team and clients to understand operational challenges Attend client meetings in sites to witness mobile money training and collect feedback on trial efficiency Communication Manage communication between field team and mobile money agents to foster coordination, improve float management and report to HQ when delays happen Troubleshoot low-level malfunctions such as blocked sim cards, and ensure in time issue resolution to reduce delay in operations of the field team. Report challenges to HQ Miscellaneous Assist in the creation of other materials needed to support the implementation of the MM project


We have a strong culture of constant learning and we invest in developing our people. Youâ??ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. Youâ??ll have the opportunity to shape a growing organization and build a rewarding long-term career.


We are seeking an exceptional professional with a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:

  • Grade 12 certificate, Degree in a related field preferred.
  • Ideally 1 year of professional work experience in a related work area in Zambia. This is not a requirement, you are encouraged to apply even without any work experience
  • Effective communication skills, both written and oral, and is comfortable talking to an audience
  • Ability to work across teams, coordinate with many stakeholders and colleagues from diverse backgrounds. Past experience with data collection
  • A humble, service-oriented, and caring attitude in the face of complex challenges
  • Proven innovative and problem-solving skills
  • Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback. Language: Fluent English speaker and must be able to speak Bemba, Nyanja or Tonga.

For more job vacancies in Zambia, visit


  • Location: Kabwe
  • Job Title: Mobile Money Support Officer
  • Closing Date 29 Nov, 2019
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